We are taking the following measures to ensure that you can receive medical treatment with peace of mind, and we appreciate your understanding and cooperation.

• Depending on your symptoms, you may be asked to wait in a private room or be examined in a private room. In addition, the method and order of examination may be different from usual. Doctors and staff will wear masks and, if necessary, protective gowns.
• To minimize waiting times and avoid congestion in the lobby, we ask that you make an appointment in advance.
• We thoroughly disinfect frequently touched areas and rooms used for infectious disease testing.
• Air purifiers have been installed in key locations in the hospital, and the infectious disease clinic is also equipped with ventilation equipment.
  We are taking comprehensive measures to manage the health of our staff.

• Please present your identification (EP/DP/IC card, etc.). If you are traveling, please present your passport, etc.) at the reception desk.
• If you are claiming medical expenses through overseas travel insurance, please present the original insurance certificate or card at each visit.
• If your company is paying for your medical expenses (only if there is a prior agreement between the company and our clinic), please present documents proving your relationship with the company (e.g. business card).
• Please let us know in advance if you suspect you have an infectious disease (such as a rash or respiratory disease), have palpitations or chest pain, discomfort, have serious symptoms, or have symptoms that require urgent treatment.

If you have subscribed to the following overseas travel accident insurance or health insurance, we may directly charge your insurance company or compensation agent for medical treatment expenses covered by the insurance. (Note: Please check your insurance policy details for details of what is covered by the insurance.)
Aioi Nissay Dowa, AIG, au, Chubb, HS, Kyoei Fire & Marine Insurance, JI, Sony Sompo, Sompo Japan, Tokio Marine & Nichido, Nisshin Fire & Marine Insurance, Henner, Mitsui Sumitomo Insurance, Rakuten Sompo, Prestige International Healthcare Program, Cigna (for health checkup package subscribers only), Wellbe
(As of June 14, 2024. The list is subject to change.)
For other types of insurance, please contact us. (Tel: 6734-8871)
If you wish to use cashless medical services, please present your insurance certificate or card each time you visit the clinic, and please take the time to fill out the application form provided at the clinic.
If you have participated in the above insurance but do not have your insurance certificate or card with you, or if you have a credit card that includes overseas travel accident insurance and you can receive a letter of guarantee from your insurance company or insurance agent, you may be able to enjoy cashless medical services. Please contact us in advance.
If you cannot present your insurance certificate or card, or if you do not have a letter of guarantee, please pay for your medical expenses in advance and then apply for insurance yourself.
Overseas travel accident insurance does not cover illnesses or injuries that occurred before the insurance contract was signed, chronic diseases, vaccinations, health checkups, maternity-related insurance, etc. Insurance also does not cover illnesses that occur more than 180 days after the start of treatment. Health care plans and other types of insurance may also cover chronic illnesses. For more information, please contact your insurance company or insurance plan.

If you have insurance that requires you to pay a portion of your medical expenses yourself, you will be required to pay that portion and the remaining amount will be deducted from your insurance.

Please note that for both types of insurance, if after filing a claim with your insurance company, it is determined that the insurance payment was not covered, you will be required to pay the costs yourself.

Fill out the certificate (for overseas travel accident insurance claims, health insurance medical expense claims) (fees apply)

If you are filing an insurance claim or medical expense claim yourself and are asked to fill out a medical certificate form, please bring the claim form with you. The completed form will be mailed to you.